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Privacy Policy

Effective Date: October 1, 2025

This Privacy Policy describes how InvoiceGo ("we," "us," or "our") collects, uses, and discloses information about users of our web and mobile applications (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you directly provide when using our Services, including:

  • Account Information: Your name, email address, phone number, business name, and address when you create an account.
  • Business Information: Information about your business including logo, tax ID, business address, and other details you add to invoices and estimates.
  • Client Information: Names, email addresses, phone numbers, and addresses of your clients that you add to create invoices and estimates.
  • Transaction Data: Details about the invoices, estimates, and payments you create and send through our Services.
  • Uploaded Content: Photos, documents, receipts, and other files you upload to our Services.
  • Authentication Data: Information collected when you sign in using Google, Apple, or email verification.
  • Communications: Messages, feedback, and support requests you send to us.

1.2 Information We Collect Automatically

When you use our Services, we or third parties we work with may automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: Features you use, pages you visit, time spent on pages, links clicked, and other usage statistics.
  • Location Data: Approximate location information based on your IP address.
  • Log Information: IP address, browser type, access times, and referring website addresses.
  • Analytics Data: We use analytics tools like Firebase, Google Analytics, and Amplitude to track in-app events and user behavior to improve our Services.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Create and manage your account
  • Process and track invoices, estimates, and payments
  • Send you invoices and estimates on behalf of your business
  • Communicate with you about our Services, including updates and support
  • Analyze usage patterns and optimize user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Provide customer support and respond to your inquiries
  • Send marketing communications (which you can opt out of at any time)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Cloud Infrastructure: Google Cloud Platform, MongoDB for data storage and hosting
  • Analytics: Firebase, Google Analytics, Amplitude, AppsFlyer for app analytics and usage tracking
  • Email Services: Twilio SendGrid, Brevo for sending emails and notifications
  • Payment Processing: Stripe for processing payments (Stripe has its own privacy policy)
  • Customer Support: Intercom for providing customer support services

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We use reasonable and appropriate information security safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Secure data centers with physical security controls
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Regular backups to prevent data loss

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained until you delete your account
  • Invoices and Estimates: Retained until you delete them or close your account
  • Uploaded Documents: Retained until you remove them from our Services
  • Analytics Data: Typically retained for 14-26 months depending on the analytics provider

6. Your Rights and Choices

6.1 Access and Update

You can access and update most of your information directly through your account settings in the app.

6.2 Data Portability

You can export your data including invoices, estimates, and client information as PDF or CSV files at any time.

6.3 Deletion

You can delete your account at any time through the app settings. Upon deletion, we will remove your personal information from our active databases within 30 days.

6.4 Marketing Opt-Out

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.5 Rights for EEA/UK Users

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have additional rights under GDPR including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@invoicego.com. We will respond to your request within 45 days.

7. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 for users in the EEA/UK). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

InvoiceGo

Email: support@invoicego.co

Support: intercom.help/invoicego/en

12. Your Consent

By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Last updated: October 1, 2025

InvoiceGo

Professional invoicing made simple for businesses of all sizes.

Features

  • Invoices
  • Estimates
  • Expenses
  • Payments
  • Mobile Apps

Industries

  • Electrician
  • Plumbing
  • Auto Repair
  • Lawn Care
  • Landscaping
  • Freelancer
  • HVAC Repair
  • Construction
  • Handyman
  • Cleaning
  • General Contracting

Company

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